Smart-SLA Pricing Plan
Smart-SLA Core Elements | Silver | Gold | Platinum |
Proactive Monitoring and Maintenance |  | | |
Data Backup and DR Monitoring | | | |
Cyber Hygiene and Security Monitoring | | | |
Remote and Onsite IT Support |  | | |
ICT Environment Reporting | | | |
Technology Health Review | | | |
Managed Products | |||
Managed Antivirus | |||
- Anti-virus Endpoint Protection |  | | |
- Endpoint Protection, Detection and Response (EDR) | |||
Managed Data Backup and DR | |||
- Backup and Replication (Local) | | | |
- Backup and Replication (Cloud | Co-located | Off-site) | |||
- DRP Test (Quarterly) | |||
Managed Authentication | |||
- Multi-Factor Authentication | 2FA | SSO | | | |
- Password Management | |||
Managed Business Applications | |||
- Office 365 Basic | | | |
- Office 365 Standard | |||
- Office 365 Premium | |||
- Office 365 Apps | |||
Cybersecurity Training and Awareness | | | |
Nextgen cybersecurity hygiene | |||
Smart Falcon 360 (Bundle) | |||
- Systems and Network Security Assessment | | | |
- VAPT with Security Reporting | |||
- Firewall and Anti-virus Breach Detection | |||
- Alerts on unauthorized WiFi Access | |||
- Expose Hackers’ Footholds | |||
Smart Falcon 360 (Al-a-Carte) | |||
- AI and ML Based Endpoint Protection with XDR | | | |
- Web-Security-As-a-service (URL Filtering and Protection) | |||
- WAF-As-a-service | |||
- VAPT with Security Reporting | |||
- E-mail Spam Filtering and Protection | |||
- ID Agent for Dark Web Scanning | |||
- Firewall-as-a-service | |||
- SIEM-As-a-service | |||
- DLP-As-a-service | |||
Miscellaneous Services | |||
- LOB – Line of Business Applications, IoT, and you name it. | | | |
- IT Project Services and Project Management Services | |||
- Business Analysis and Technical Writing for your IT RFP | RFQ | RFT | |||
** Conditions applied as per agreed inclusion list | |||
LEGENDS | (Included) | (Excluded) | (Ask for Inclusion) |