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What we do?

Smart-SLA combines a comprehensive set of service automation tools coupled with remote and onsite resources for proactive monitoring, alerting, self-healing, and hygienic practice to your IT infrstructure.

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Proactive Monitoring and Maintenance
Our 'Smart Falcon' pro-actively keeps eye on your IT infrastructure according to the Enterprise IT Hygiene and Optimization practice.
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Cyber Hygiene and Security Monitoring
Smart-SLA manages your security suite, VPN, and Firewall to keep your network secure.
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ICT Environment Reporting
Smart-SLA reporting engine offers an infographic dashboard and eye-opening set of metrics that includes a complete ICT Health Environment.
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Data Backup and DR Monitoring
Smart-SLA platform integrates well-known data backup partners for obsessive and proactive monitoring.
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Remote and Onsite IT Support
Are you seeking for your ICT support partner in Fiji and pacific region?
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Technology Health Review
Our Smart-SLA customers has privilege of Quarterly Technology Health Review for the future IT Strategic Planning.
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Let's Talk

NEED SUPPORT?

Mail Us:

OUR

PROCESS

Smart-SLA Customer Onboarding Process in three easy steps.

01
Audit

An assessment of your IT Infrastructure, Network Security, and Vulnerability

02
Optimize

Optimization and documentation of IT Assets. The Technology Health Review Session before onboarding the customer on our Smart-SLA.

03
Onboard

Installation of our automoation tools on servers, endpoints, and network equipment. Monitor, Manage, Maintain and Support your IT as per the coverage plan. Monthly ICT Enviornment Reports and Quarterly Technology Health Review.

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The best agency

Our business has been built on sound business practices over many years and a strong affiliation with some of the largest technology providers in the world.

ICT is an enabler. ICT can be used to drive down costs, increase efficiency and productivity. We use it to deliver what your organisation needs to survive, thrive and grow.

Already
35 years
in the game

From its beginning 35 years ago, Datec is now one of the largest technology provider in Fiji and region.

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OUR

SMART-SLA PLANS

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Silver
Proactive Monitoring and Maintenance
Data Backup and DR Monitoring
Cyber Hygiene and Security Monitoring
Remote and Onsite IT Support
ICT Environment Reporting
Technology Health Review

Other features may be included upon request

Platinum
Proactive Monitoring and Maintenance
Data Backup and DR Monitoring
Cyber Hygiene and Security Monitoring
Remote and Onsite IT Support
ICT Environment Reporting
Technology Health Review
Managed Antivirus
Managed Data Backup and DR
Managed Authentication
Managed Business Applications
Cybersecurity Training and Awareness
Smart Falcon 360 (Bundle)

Other features may be included upon request

Gold
Proactive Monitoring and Maintenance
Data Backup and DR Monitoring
Cyber Hygiene and Security Monitoring
Remote and Onsite IT Support
ICT Environment Reporting
Technology Health Review
Managed Antivirus
Managed Data Backup and DR
Managed Authentication
Managed Business Applications
Cybersecurity Training and Awareness

Other features may be included upon request

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